Privacy Policy (Valley Pharmacy)
Last updated: January 31, 2026
This Privacy Policy explains how Valley Pharmacy (“Valley Pharmacy,” “we,” “us,” “our”) collects, uses, discloses, and protects personal information, including health-related information, when you:
visit our website; and/or
use our pharmacy services (including prescription services, clinical services, consultations, compounding, vaccinations, delivery coordination, and related services).
We are located at 10–45955 Yale Road, Chilliwack, British Columbia V2P 2M4. (valleypharmacychilliwack.com)
This Privacy Policy is intended to be consistent with applicable Canadian privacy requirements for private-sector organizations, including British Columbia’s private-sector privacy law, and other applicable requirements.
1) Scope and jurisdictions served
Our pharmacy services (including dispensing and delivery) are provided only within British Columbia, Canada. Our website may be accessed from outside British Columbia; however, we do not offer pharmacy services or delivery outside BC.
2) What information we collect
We collect information in a few different ways:
A) Information you provide to us
Depending on how you interact with us, we may collect:
Contact information: name, email, phone number, mailing address
Pharmacy/patient information (health-related information): prescription details, medication history, allergies, health information you share for care, immunization information, prescriber details, and notes related to services we provide
Identifiers and coverage details (where applicable): date of birth, personal health number and/or insurance/benefits information when needed for service and billing/claims (as applicable)
Payment and transaction information: details needed to process payments (note: payment processing may be handled by third-party payment processors; we do not intend to store full card numbers on our own systems)
Delivery details (within BC only): delivery address, recipient name, delivery instructions, and confirmation of delivery
Communications: messages you send us, call notes, and emails/texts (and your preferences for how we contact you)
B) Information collected automatically (website/technology)
When you visit our website, we may automatically collect:
Usage data: IP address, browser type, device identifiers, pages visited, time spent, referring URLs, and similar diagnostic data (valleypharmacychilliwack.com)
Cookies and similar technologies: used for website functionality, preferences, analytics, and performance (see “Cookies and analytics”) (valleypharmacychilliwack.com)
C) Information from third parties
We may receive information from:
Prescribers and other healthcare providers (e.g., prescriptions, clarifications, therapy information)
Third-party platforms you choose to use (for example, online booking/intake or refill tools linked from our site). These third parties have their own privacy practices; we encourage you to review their privacy policies.
3) How we use information
We use personal information, including health-related information, for purposes such as:
Providing pharmacy services: dispensing prescriptions, counselling, medication reviews, vaccinations, compounding, clinical services, and patient support
Patient safety and continuity of care: checking interactions/allergies, clarifying prescriptions, communicating with prescribers, maintaining appropriate records
Communications: responding to inquiries, appointment reminders (where applicable), and service updates
Delivery coordination (within BC only): arranging and confirming deliveries where offered
Operations and quality: internal quality assurance, training, service improvement, and security monitoring
Legal and regulatory compliance: meeting pharmacy recordkeeping requirements, responding to lawful requests, audits/inspections, and maintaining required documentation
Website operations: analytics, troubleshooting, and improving website performance (valleypharmacychilliwack.com)
4) Consent
We generally collect, use, and disclose personal information with your consent (which may be express or implied depending on the context and sensitivity of the information), except where permitted or required by law.
Withdrawing consent
You may withdraw consent to our collection, use, or disclosure of personal information by giving reasonable notice. In some cases, withdrawing consent may affect our ability to provide you with pharmacy services or complete a request, and we will explain the likely consequences of withdrawing consent. (bclaws.gov.bc.ca)
5) When we disclose information
We do not sell your personal information.
We may disclose personal information, including health-related information, only as needed and as permitted/required by applicable law, including:
To prescribers and other healthcare providers for continuity of care, prescription clarification, and patient safety
To service providers who support our operations (e.g., website hosting, IT/security, appointment tools, communications platforms, payment processing, analytics) (see “Service Providers and cross-border processing”)
To delivery/courier partners within British Columbia only to the extent necessary to coordinate and complete delivery (e.g., name, address, delivery instructions)
To comply with legal or regulatory requirements (e.g., lawful requests from authorities, audits/inspections where applicable) (valleypharmacychilliwack.com)
Business transactions: if we are involved in a merger, acquisition, reorganization, or sale of assets, information may be transferred as part of that transaction, subject to appropriate safeguards and notice where required (valleypharmacychilliwack.com)
6) Service Providers and cross-border processing
We may use third-party service providers to help operate our website and support our services (for example, hosting, IT support, analytics such as Google Analytics, communications tools, payment processing, and appointment/intake platforms). (valleypharmacychilliwack.com)
Some service providers may store or process information outside of Canada. Where information is processed outside of Canada, it may be subject to the laws of that jurisdiction. We take reasonable steps to require service providers to protect personal information and use it only for the services they provide to us.
7) Cookies and analytics
We use cookies and similar technologies to operate and improve our website. (valleypharmacychilliwack.com) You can usually adjust your browser settings to refuse cookies or alert you when cookies are being used; however, some website features may not function properly if cookies are disabled.
Google Analytics
We may use Google Analytics to understand website traffic and usage. Google may process usage data in accordance with its own privacy practices. (valleypharmacychilliwack.com)
8) Safeguards and security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, use, disclosure, or modification. No method of transmission over the internet or electronic storage is 100% secure; however, we work to protect information using commercially reasonable safeguards. (valleypharmacychilliwack.com)
9) Retention
We retain personal information only as long as necessary for the purposes described in this Privacy Policy and as required or permitted by applicable law (including professional and regulatory recordkeeping requirements). We may retain website usage data for shorter periods unless needed for security, troubleshooting, or legal purposes. (valleypharmacychilliwack.com)
10) Your privacy rights (patients and website users)
Subject to limited legal and regulatory exceptions, you have the right to:
A) Request access
You may request access to personal information we hold about you, including information used to provide pharmacy services.
B) Request correction
You may request correction of information that is inaccurate or incomplete.
C) Withdraw consent
You may withdraw consent to the collection, use, or disclosure of your personal information by giving reasonable notice. We will inform you of the likely consequences of withdrawing consent (for example, it may limit our ability to provide certain services). (bclaws.gov.bc.ca)
D) Ask questions or make a complaint
If you have questions or concerns about our privacy practices, contact our Privacy Officer using the details below. If we cannot resolve your concern, you may also be able to file a complaint with the Office of the Information and Privacy Commissioner for British Columbia. (oipc.bc.ca)
You may also contact the Office of the Privacy Commissioner of Canada for information about filing a formal privacy complaint under applicable federal law. (priv.gc.ca)
11) Links to other websites and third-party tools
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing personal information. (valleypharmacychilliwack.com)
12) Children’s privacy
Our website and services are intended for a general audience. If you believe a child has provided personal information to us without appropriate authority or consent, please contact us so we can take appropriate steps.
13) Changes to this Privacy Policy
We may update this Privacy Policy from time to time by posting an updated version on this page and changing the “Last updated” date. (valleypharmacychilliwack.com)
14) Privacy Officer / Contact us
If you have questions about this Privacy Policy or wish to request access/correction or withdraw consent, contact us:
Privacy Officer – Valley Pharmacy
Address: 10–45955 Yale Road, Chilliwack, BC V2P 2M4
Phone: 604-392-2211
Email: info@valleypharmacychilliwack.com